Return/Refund Policy:

  • This policy applies to items that have been received by the buyer. Refund for the full purchase amount (item plush shipping) is available provided the item was damaged during shipping. I will require either photo proof, or the item be returned to me (buyer pays return shipping) within 3 days after receipt of the item only (via delivery confirmation from USPS) - no exceptions. If a buyer fails to notify seller within 3 days of item delivery, all refunds are automatically void. If you wish to receive a refund because the item isn't to your liking, or you decided you just don't want it, that is acceptable, provided you pay the shipping to send the item back. I will refund you the full amount (item plush shipping, from me to you) once the item is returned to me in the same condition I sent it. The time limit for this type of refund is 7 days from receipt of the item (via delivery confirmation from USPS) NO Exchanges are accepted at this time.

Payment Policy:

  • Payment must be made at the time of your order. This shop accepts credit cards via PayPal. Ready made items may be cancelled (and full refund issued) after purchase, as long as you have NOT been sent a shipping notification. Once postage has been purchased, no cancellations are allowed, for a full refund. If you still wish to cancel your order after postage has been purchased, I will refund you the item price only (not shipping)

Shipping Policy:

  • Items are shipped via USPS First Class Mail and the delivery time is 2-5 days. (International shipping can take a month or more ) I choose that service to offer you a better rate. You will receive an automatic confirmation of shipping, and can check the status any time. If you need something faster, please message me. All listings have their own ship time, please refer to the listing for times/days **IMPORTANT** Please note that with international shipping, you must check your country's rules, regulations or polices on taxes, customs fees or C.O.D's when purchasing. YOU will be responsible for all extra fees imparted on you by your country's laws. Sorry for the inconvenience. All items will be sent to the address YOU provide.

Additional Info:

  • Please remember that my items are hand stitched and are intended for show or gentle play. Most items are recommended for children ages 8 and up. Adult supervision and frequent inspection of all toys is strongly recommended. Heart Felt Plush is not liable if a child is injured because of misuse. All items are made in a smoke free environment. I do have cats, so if you are allergic, keep that in mind. If an item is misused, it will become torn or damaged. I do NOT recommend machine washing as it may damage the plush. Hand washing should be fine. I will not accept returns on items that were damaged because of misuse.

NOT reading these terms does NOT make you exempt from them. They are posted here on the site for my protection and yours. Thank you!

Contact Me

owner@heartfeltplush.com

I am not open for commissions or custom orders. The only orders I can currently take are the items in my shop. Thank you for understanding!